Refills and Paperwork Policy
REFILLS: We require at least 48 hours advance notice for any refills to be completed, though we make every effort to fulfill them same day. There are two ways to request a refill:
- Send a portal message at any time – If you have already signed up for a portal account, you may access it via our website. (Check out the upper righthand corner of this browser window!)
- Call our Refill line during business hours – Please be sure to leave complete information about the patient, and specifically identify all medications that need refills.
If after hours, please do not page the on-call physician, as they must remain available for emergencies.
FORMS: Please allow up to 5 business days for all school and camp forms or any other administrative paperwork. Relevant sections of forms should be filled out by the parent or patient to the best of their ability before giving them to our staff. If you have a more urgent need, we will try our best to get it done but are unable to guarantee this.