FAQs
General
The Portsmouth office is open Monday through Friday 8:00 a.m. to 5:30 p.m. The Hampton office is open Monday through Friday 8:00 a.m. to 5:00 p.m. Weekend appointments for urgent sick visits are available in the Portsmouth office by appointment on Saturday and Sunday from 8:00 a.m. to 12:00 p.m.
A physician is always available on call during off hours for urgent matters. The on-call doctor can be reached by dialing the office number and leaving a message with the answering service. Please be available as the doctor will be returning your call as soon as possible. If your call has not been returned after thirty minutes, please call again and leave another message with the answering service. If you have a true emergency, please go directly to the emergency room.
Click here to view what Insurances we accept.
Your child will be seen frequently during the first year. Your first appointment will be at 3-5 days old, typically followed by a second appointment at 2 weeks old. If there are any concerns at the newborn visit, your child will be re-examined sooner. Your baby’s well visits will be scheduled for 2, 4, 6, 9, 12, 15, 18, 24, and 30 months. After age 3, your child will be seen for a well child visit on a yearly basis. If there are any concerns with your child’s health, growth, or development he/she will be evaluated more frequently.
Your child will receive several immunizations during the first two years of life. These can be expected during your child’s well visits at the ages of 2, 4, 6, 9, 12, and 15-18 months old. They will also receive boosters around the ages of 5 years, 11-12 years, and 15-16 years of age. You will receive information about each vaccine and will have the opportunity to discuss the immunizations before your child receives them.
Please make every effort to cancel your appointment at least 24 hours in advance, or as soon as you know you are unable to attend. We send reminders via text and phone call. Click here for further details on our policy.
Yes, at this time we are accepting new patients.
SICK VISITS
If your child is sick, appointments may be scheduled during regular office hours. On occasion, we may have you speak with a nurse to discuss the nature of the visit so that we may allot the proper amount of time to address your concerns. If you think your child needs to be seen, please call as early in the day as possible to ensure that we see your child in a timely manner. We understand that many issues arise late in the day, and we will do our best to see your child in the office on that day if it is necessary.
We know that, as new parents, you may have questions regarding the care of your newborn. An experienced triage nurse is available to discuss any questions or concerns you may have. You are welcome to call Monday through Friday from 9:00 a.m. to 5:00 p.m.
There are times when the nurse may have to review your concern with a physician. If this is the case, your call will be returned as soon as possible during the day.
- Pink eye
- Ear ache
- Sore throat
- Cough
- Urgent Care is NOT for: headaches, wheezing, vomiting >2 days, constipation, abdominal pain, OR vaccines (must make nurse appointment for all shots)
NEWBORNS
If your baby has any of the following, please call us!
- Rectal temperature above 100.4F in an infant under two months
- Poor feeding
- Inconsolable crying
- Bluish skin color or difficulty breathing
- Lethargy
- Bleeding from the circumcision or significant bleeding from the umbilical stump
- No wet diapers after eight hours
- Vomiting (more than spitting up)
- Worsening yellow skin tone (jaundice)
- Blood in the stool
Your child will be seen frequently during the first year. Your first appointment will be at 3-5 days old, typically followed by a second appointment at 2 weeks old. If there are any concerns at the newborn visit, your child will be re-examined sooner. Your baby’s well visits will be scheduled for 2, 4, 6, 9, 12, 15, 18, 24, and 30 months. After age 3, your child will be seen for a well child visit on a yearly basis. If there are any concerns with your child’s health, growth, or development he/she will be evaluated more frequently.
Your child will receive several immunizations during the first two years of life. These can be expected during your child’s well visits at the ages of 2, 4, 6, 9, 12, and 15-18 months old. They will also receive boosters around the ages of 5 years, 11-12 years, and 15-16 years of age. You will receive information about each vaccine and will have the opportunity to discuss the immunizations before your child receives them.
We urge parents to take the time to review the safety concerns and suggestions we have listed below:
- Your infant must be placed in an approved car seat at all times when riding in a car.
- He/she should be rear facing for as long as possible (minimum 2 years of age).
- Babies should always be placed to sleep on their backs to reduce the risk of SIDS.
- Never leave your baby unattended in the tub, alone on a high place, or unattended in an infant seat on a table or countertop.
- Do not drink hot beverages while holding your baby.
- Become certified in infant/child CPR.
- Be careful when using old cribs. Slats should not be more than 2 inches apart.
- Never put your baby to bed with a bottle.
- We discourage the use of infant walkers (exer-saucers/bouncers are ok).
- Make sure your smoke detectors are in working condition.
- Please have emergency phone numbers available by the phone (MD, Poison Control, fire/ambulance).
- Rectal thermometer
- Cool mist humidifier
- Smoke detectors
- Approved car seat
- Safety items (i.e. outlet protectors, cabinet locks, safety gates, etc)
